Cancellation &Rescheduling Policy

• Online. Use the change or cancel link in your confirmation email, or visit our scheduling page. This is the fastest option and works at any hour.
• By phone. Call 850-501-3350 during opening hours. If we cannot pick up, leave a message with your name and appointment time — the timestamp counts as your notice.
• By email. Write to Info@oramedicalspa.com. Again, the time your message arrives is the time we work from.

We ask for at least 24 hours’ notice to cancel or reschedule. Inside that window, the time is usually too late to fill.

Cancel or move your appointment with 24 hours or more to spare and there is no charge, no limit on how often, and nothing further to do.

A cancellation inside 24 hours, or an appointment nobody arrives for, may be subject to a fee. Where a deposit has been taken, it may be applied to that fee.

The amount depends on the treatment booked and on how much of the day was held for you. We confirm it with you at the time of booking and it appears in your confirmation, so you always know the terms before you agree to them. We do not publish a single figure here because it would be wrong for most appointments.

Repeated missed appointments may mean we ask for a deposit on future bookings.

Please arrive a few minutes early, especially on a first visit — there are intake forms to complete and we would rather you filled them in unhurried.

If you arrive late, we will still see you where we can, but your treatment time may be shortened so the clients after you are not pushed back. A shortened appointment is charged as booked. If too little time remains to deliver the treatment safely and properly, we will reschedule it, and that may be treated as a late cancellation.

Longer appointments and advanced treatments — resurfacing, needling and multi-area body work — may require a deposit to hold the time. Packages and course bookings may too.

A deposit is not an extra charge. It comes off the cost of your treatment on the day. It is fully transferable if you give at least 24 hours’ notice, and may be retained against the fee if you do not. You will be told a deposit is required, and how much it is, before you confirm the booking.

Our first-visit offers are held under the same 24-hour window as any other appointment.

Reschedule one with proper notice and the offer moves with you. Miss the appointment, or cancel inside 24 hours, and we may need to release the offer — new-client pricing is limited and other people are waiting for it. One offer per person either way; rescheduling does not create a second.

Life happens. Illness, a sick child, a family emergency, weather that closes the roads — tell us what has happened and we will handle it case by case. We would far rather move you than have you come in unwell.

Please do not attend if you have a fever, an active infection, a cold sore in the treatment area, or anything contagious. Some treatments also need to be postponed around recent sun exposure, certain medications, pregnancy or breastfeeding. Call us and we will move the appointment — this is exactly what the case-by-case approach is for.

Occasionally we have to move an appointment ourselves — a provider is unwell, or equipment needs servicing. We will contact you as early as we can, offer you the first suitable time available, and return any deposit in full if nothing works for you.

Treatment pricing is confirmed at your consultation, because what you need is decided there. For how payment and instalments work, see payment plans. The wider booking terms live in our terms and conditions.